7tbet Privacy Policy — How We Handle Your Data

What Data We Handle — At a Glance

The following categories summarise the types of personal data that 7tbet processes. Full details are in the sections below.

1. Introduction

7tbet ("we", "us", "our") operates the online gaming platform accessible at 7tbet.club ("the Platform"). This Privacy Policy describes how 7tbet collects, uses, stores, shares, and protects the personal data of users who access or register on the Platform ("you", "your"). This policy applies to all users regardless of whether they are browsing as guests or registered account holders.

By using the Platform, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not access or use the Platform. This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of 7tbet.

2. Information We Collect

7tbet collects the following categories of personal data directly from you when you register an account, make a deposit, contact support, or use any feature of the Platform:

• Identity and contact information: your full name, date of birth, mobile phone number, and the city or district of residence you provide at registration (e.g. Dhaka, Chittagong, Sylhet, Rajshahi, Khulna).
• Account credentials: the username and hashed password used to secure your 7tbet account.
• KYC verification documents: where required, copies of national ID (NID), passport, or other government-issued identity documents submitted as part of the account verification process.
• Financial transaction data: deposit and withdrawal amounts, payment method identifiers (e.g. the last four digits of a bKash wallet number or a Nagad account reference), transaction timestamps, and transaction status.
• Communication records: live chat transcripts, support emails, and any other written communications between you and 7tbet's customer support team.

In addition to information you provide directly, 7tbet automatically collects the following technical data when you use the Platform:

• Device and browser information: device model, operating system version, browser type and version, screen resolution, and language settings.
• Network information: IP address, approximate geographic location derived from IP (city-level only), mobile network operator, and connection type (WiFi or mobile data).
• Behavioural data: pages viewed, features used, games played, bet amounts and outcomes, session start and end times, navigation paths, and click events within the Platform.

3. How We Use Your Information

7tbet uses the personal data it collects for the following purposes, each of which has a clearly identified lawful basis:

• Account management and service delivery: to create and maintain your 7tbet account, process deposits and withdrawals, apply bonuses, and provide access to all gaming features on the Platform.
• Identity verification and fraud prevention: to verify your age and identity as required by our Responsible Gaming obligations, detect fraudulent activity, prevent multi-accounting, and protect the integrity of the Platform.
• Customer support: to respond to your enquiries, resolve complaints, process responsible gaming requests (such as deposit limits or self-exclusion), and maintain records of our communications with you.
• Marketing communications: to send you promotional offers, new game announcements, and platform updates by SMS or in-app notification, but only where you have not opted out of such communications.
• Platform improvement and analytics: to understand how players use the Platform, identify technical issues, improve game performance, and develop new features that better serve Bangladeshi players.
• Legal and regulatory compliance: to meet any obligations imposed by applicable law, including anti-money laundering requirements, age verification obligations, and any lawful requests from competent authorities.

4. Legal Basis for Processing

7tbet processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: processing that is necessary to provide the gaming services you have requested, including account creation, payment processing, and game access.
• Legal obligation: processing required to comply with applicable law, including age verification, KYC checks, anti-money laundering screening, and responding to lawful authority requests.
• Legitimate interests: processing for fraud prevention, platform security, analytics, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.
• Consent: where you have given explicit consent, such as for marketing communications. You may withdraw consent at any time by contacting support or using the opt-out option in any marketing message we send.

5. Sharing Your Information

7tbet does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment service providers: transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard solely for the purpose of processing your deposits and withdrawals. These providers handle your data under their own privacy and security standards.
• Technology and platform partners: game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) receive session tokens and account identifiers necessary to deliver their games within the Platform. They do not receive your full identity or payment details.
• Compliance and legal authorities: where required by applicable law or a valid legal order, 7tbet may disclose your personal data to government bodies, law enforcement agencies, or regulators. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: in the event that 7tbet undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

7tbet does not share your personal data with advertising networks, data brokers, or any third party for the purpose of targeted advertising outside of the Platform.

6. Payment Data and Financial Security

7tbet does not store your full bKash, Nagad, Rocket, or Upay wallet PINs, full card numbers, or online banking passwords at any time. When you make a deposit or request a withdrawal, you authenticate directly with your payment provider using their own secure app or USSD channel. 7tbet receives only a transaction reference, wallet number suffix, and confirmation status from your payment provider.

All financial transaction records held by 7tbet are encrypted at rest and in transit using industry-standard SSL/TLS protocols. Access to financial data within 7tbet is restricted to authorised compliance and finance personnel only, under strict need-to-know controls. 7tbet undergoes periodic internal security reviews to ensure the continued integrity of financial data storage.

7. Cookies and Tracking Technologies

7tbet uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the Platform, maintain your logged-in session, remember your preferences, and measure how the Platform is used. The types of cookies we use are:

• Strictly necessary cookies: these are essential for the Platform to function. They include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: these remember your language preference, game display settings, and other personalisation choices so that you do not need to re-enter them each time you visit the Platform.
• Analytics cookies: these collect aggregated, anonymised data about how users navigate the Platform — which pages are most visited, how long sessions last, and which games are most popular. This data helps us improve the Platform experience for all Bangladeshi players.

You may disable non-essential cookies by adjusting your browser or device settings. Please note that disabling functional cookies may affect your experience on the Platform, as certain personalisation features will no longer work. Strictly necessary cookies cannot be disabled through browser settings without disrupting your ability to use 7tbet.

8. Data Retention

7tbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting obligations. The following retention periods apply as a general guide:

Active account data is retained for the lifetime of your account plus five (5) years following permanent account closure, to meet anti-money laundering record-keeping requirements. KYC verification documents are retained for a minimum of five (5) years from the date of verification. Support communication records are retained for two (2) years from the date of the last communication. Technical and analytics data that cannot identify you individually is retained for up to twenty-four (24) months and then deleted or irreversibly anonymised.

9. Data Security

7tbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, at-rest encryption for stored personal and financial data, role-based access controls limiting who within 7tbet can view sensitive data, regular internal security assessments, and automated monitoring for unusual account activity patterns.

While 7tbet takes all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is one hundred percent secure. If you believe your 7tbet account has been compromised, please contact support immediately at [email protected] so we can take prompt action to secure your account and investigate the incident.

10. Your Privacy Rights

As a user of the 7tbet Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request. We will respond within thirty (30) days of receiving a verifiable request.

Please note that some of these rights are not absolute and may be subject to limitations where 7tbet has a legitimate legal basis for continuing to process your data — for example, where retention is required by anti-money laundering law. 7tbet will always explain the basis for any limitation when responding to your request.

11. Protection of Minors

7tbet's Platform is strictly intended for persons aged 21 and above. 7tbet does not knowingly collect, process, or store personal data from persons under the age of 21. If we discover or are notified that we have inadvertently collected personal data from a person under 21, we will immediately suspend the associated account, delete the relevant data, and where applicable return any deposits made. If you are a parent or guardian and believe that a minor in your care has registered on the Platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

7tbet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. The effective date at the top of this page will be updated whenever a revision is made. Where a change is material — such as a new category of data being collected or a new third-party recipient being added — 7tbet will provide reasonable notice to registered account holders via SMS or in-app notification prior to the change taking effect.

Your continued use of the Platform after a revised Privacy Policy has been posted constitutes your acceptance of the changes. If you do not agree with any revised terms, you must stop using the Platform and may request account closure by contacting support. We encourage you to review this Privacy Policy periodically to stay informed about how 7tbet protects your data.

13. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or 7tbet's handling of your personal data, please reach out to our dedicated support team. We are available 24 hours a day, 7 days a week.

Email: [email protected]